PRIVACY POLICY

This privacy policy outlines how Samples Now (ABN 94 126 042 699) and its associated entities (Samples Now) collect and handle your personal information. In this privacy policy “we”, “our” and “us” is a reference to Samples Now.
For the purposes of this policy, “personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
This privacy policy explains how we will treat your personal information that you provide to us in any way. We review our privacy policy regularly to ensure it is up to date, so we encourage you to review it from time to time via the link on our website at moisturematchsamples.com.au (Website).
We take our obligations under the Privacy Act 1988 (Act) and the Australian Privacy Principles (APPs) very seriously and have implemented practices, procedures and systems to ensure we comply with those laws. We are committed to maintaining the confidentiality and security of your personal information and managing it in an open and transparent way.

1.   Why we collect your personal information

We collect and use your personal information for the purpose of carrying out our business of providing information for healthcare professionals about particular products and medications, and enabling healthcare professionals to order samples and starter packs, among other things.

2.   How we will use your personal information

Your personal information is mainly collected from you when you register an account on our Website and when you use our Website. The personal information that we collect may include such details as your name and title, Australian Health Practitioner Regulation Agency (AHPRA) registration number, medical practice address, mobile phone number, email address, and graduation year. We use this personal information to:
      (a) verify your identity and AHPRA registration;
      (b) deliver goods and/or services to you (including providing you with tracking details);
      (c) send you information about our goods and services, offers and promotions (including our group companies) and communicate changes to our goods and services or terms and conditions; and
      (d) improve the quality of our Website.
If you advise us that you consent to receiving information and product updates about Astellas (whether at the time you register an account on our Website or otherwise), we will provide your personal information to Astellas ( Australia) Pty Ltd to enable Astellas to send you marketing communications about their products.

3.   Circumstances where we collect your personal information and you may not be aware;

We use cookies, web beacons and other technologies (cookies) to monitor your use of our Website, collect information and site traffic analytics. Cookies are small files that are transferred to your computer's hard drive through your web browser and enable our site to recognise your browser and remember certain information including (but not limited to):
      (a) technical information, such as IP address, login information, browser type and version, device identifier, location and time zone settings, browser plug-in types and versions, operating system and platform, page response times and download errors.
      (b) statistical information, such as the number of visits to our Website, length of time spent on our Website and certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
      (c) other information about your visit to our Website, including the websites you visit before and after our Website as well as the goods and/or services you searched for and viewed.
The information generated by cookies is used to enhance your experience on our Website by tailoring content and advertising to your preferences, as well as for security and fraud prevention. We may also use the information we collect about you by making it anonymous and then creating statistics to share with third parties including ad networks, search engines and analytical service providers.

If you don’t want information collected through cookies you can configure your browser so that it disables or rejects them, however disabling some cookies may impact your experience on our Website.

Below is a list of third party service providers that we use to monitor our Website and collect information via cookies. Should you have any queries regarding cookies used by these service providers please visit their cookie policies on the website links provided.

4.   Collection of your personal information from third party sources

We may collect your personal information from third party sources such as our business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies and publicly available sources such as social media. We do not warrant that these third party sources have the same level of privacy protection as us, and you should review their privacy policies to ensure compliance with the Act.
We may also collect your personal information from other websites we operate, such as samplesplus.com.au and marketreach.net.au, or other services we provide.

5.   Sensitive Information

We do not currently collect sensitive information and will not do so in the future without first obtaining your written consent.

6.   Direct Marketing

We use your personal information to send you marketing materials and information about our (including our group companies and selected partners) products and services, offers and promotions. If you change your mind in the future and you do not want us to send you directing marketing material, you may withdraw your consent by clicking the “opt out” or “unsubscribe” link on emails, or by contacting us at [email protected].

7.   Consequences of you not providing your personal information

If you do not provide your personal information we will not be able to provide you with our full range of goods and services. For example if you do not provide your name and title, medical practice address, mobile phone number and email address, you cannot register an account on our Website to access information or order samples and starter packs.

8.   Who we are likely to disclose your personal information to

We use other service providers to assist us to provide our goods and services to you. These service providers may include:
      (a) email and text message distribution providers;
      (b) third party delivery services (e.g. Australia Post, courier companies, outsourced delivery drivers);
      (c) technical support providers;
      (d) website hosting providers;
      (e) partner pharmaceutical companies – we report monthly to our partner pharmaceutical companies on the samples and/or starter packs that you have ordered. Each partner pharmaceutical company will only be provided with reports on the products that relate to them; and       (f) any other agents we engage to provide services to you.

9.   Disclosure to overseas entities

We will always endeavour to store your information on an Australian server. However, in circumstances where this is not possible, we may disclose your personal information to an overseas entity. For example, a service provider that is located outside of Australia. 10.   Accessing and updating your personal information

You may access and update your personal information by logging in to your account using your username and password. You may request a copy of all the personal information we hold about you by contacting us at [email protected]. We will endeavour to respond to your request within 30 days of receipt. Your request will need to include enough information for us to identify you (e.g. full name, medical practice address).
If you think any information we hold about you is incorrect, please notify us at [email protected].
If you would like your personal information removed from our database please notify us at [email protected] and provide your username, password and identifying information. We will then deactivate and delete your account and all information from our records.

11.   Making a complaint about our handling of your personal information

If you have a concern or complaint relating to our handling of your personal information or any breaches of the APPs, please notify us at [email protected]. We will endeavour to respond to your complaint within 30 days of receipt. If you are not satisfied with the outcome of the complaint or the way in which we have handled your complaint, you may contact the Office of the Australian Information Commissioner.

12.   Using a pseudonym or being anonymous

Wherever it is lawful and practical, you have the option of using a pseudonym or not identifying yourself when dealing with us. However, by doing so you acknowledge that it may affect our ability to provide our goods and/or services to you. For example, you will need to provide us with accurate personal details to register an account to access information and order samples and starter packs. For clarification on circumstances where you must identify yourself, please contact us at [email protected]. You may use a pseudonym or not identify yourself when making such a request.

This privacy policy was last updated June 2025.